In this article, we'll cover:
- General Subscription Questions
- The Clubhouse Trial
- The Small Plan
- The Standard Plan
- The Enterprise Plan
- Billing and Refunds
- Account Administration
What subscription plans are available?
Clubhouse currently offers two basic subscription plans:
The Small Plan, for Organizations with up to 10 users. Under the Small Plan, Organizations are charged a flat rate of $10 per month, or $100 yearly if you purchase the Yearly subscription.
The Standard Plan, for Organizations with 11 or more users. Under the Standard Plan, Organizations are charged $10 per user, per month (billed monthly), or $8.50 per user, per month (billed annually).
The Free Plan is no longer available for new subscriptions.
Why did Clubhouse retire the Free Plan?
After reviewing user feedback, we determined that the Free Plan was too restrictive for Organizations who are small but scaling. Organizations on the Free Plan were limited to 3 users, and didn’t have access to features like multiple Workspaces and the Observer role, which were only available on our paid plans.
We’re introducing the Small Plan to offer a better, more affordable option for teams needing the full functionality of Clubhouse but who aren’t quite ready for the Standard Plan. We believe it will benefit those who need it the most: growing teams who need room to build great products on a reasonable budget.
My Organization is on the Free Plan, do I have to sign up for the Small Plan?
Nope! We value our early adopters, so you are welcome to stay on the Free Plan for as long as your Organization has 3 or fewer users and you do not have multiple Workspaces enabled.
My Organization is on the Free Plan. If I add a 4th user, or add an additional Workspace, can I go back to the Free Plan if I later remove them?
No, the Free Plan is a legacy plan, so it’s only available to Organizations who were subscribed to it when the Small Plan was introduced and (1) whose user count stay under 4 (2) who have only 1 Workspace enabled.
Once you add a credit card and your Organization’s user count goes from 3 users to 4 or more (or you're using multiple Workspaces within 1 Organization), you won’t be able to go back to the Free Plan, even if your Organization’s user count goes back under 4.
Does Clubhouse offer a plan for nonprofits?
Yes! We are pleased to offer Clubhouse for free to qualifying nonprofits. Click here for more information and to submit your application.
The Clubhouse Trial
What can I do in Clubhouse during the 14-day trial period?
Anything! The Clubhouse Trial is meant to give you an opportunity to truly test Clubhouse’s features and to build processes that work for your team. You’ll have full access to Clubhouse as a robust tool, including (but definitely not limited to): an Organization with unlimited Workspaces and user management, unlimited Observer users, our API, and outgoing webhooks.
What happens when the trial period ends?
If you want to continue using Clubhouse after your trial ends, you’ll need to add a credit card and subscribe to one of our paid plans. To do this, go to Settings > Workspace > Billing, and update your billing information in the Card section. It’s also a good idea to review and update your billing contact information while you’re there.
If you choose not to add a credit card, your Organization will be disabled and you won’t be able to access any of the features you used during the Trial. However, we’ll keep everything as you left it, and you're welcome to log back in anytime to sign up for a paid plan and continue using Clubhouse.
Do I have to wait until the end of the trial to sign up?
Nope! You are welcome to add a credit card at any time, but you won’t be charged until your 14-day Trial is over.
The Small Plan
What is the Small Plan?
The new Small Plan is for Organizations with up to 10 users (remember that you’re billed for the total number of users in your Organization, regardless of how many Workspaces they are members of). Under this new plan, Organizations with 10 or fewer users pay a flat rate of $10 per month.
If you’re pretty confident that your user count will stay the same over the coming year, you may want to choose the Yearly Small subscription instead, which is $100. The Yearly Standard Plan offers a discount of two free months of Clubhouse (compared to the overall cost of the monthly subscription for 12 months).
How do I sign up for the Small Plan?
If your active or trial Organization currently has 4-10 users, you don’t need to do anything. Your Organization will automatically be subscribed to the Small Plan.
If your Organization is on the Legacy Free Plan, you can stay on that plan for as long your user count remains at or under 3 users and you only have 1 Workspace enabled within an Organization. You can also subscribe to the Small Plan at any time by going to Settings > Workspace > Billing and selecting the Small Plan (you’ll be prompted to add a credit card).
Will we be switched to the Small Plan if our Organization’s user count drops to 10 or fewer users?
Yes! Your Organization will automatically be switched to the Small Plan on the day your Organization drops to 10 or fewer users.
What can I expect each billing cycle if I’m on the Small Plan?
We charge Organizations on the Small Plan a flat rate from one billing cycle to the next. As long as the total number of users in your Organization stays at or under 10, your monthly or yearly bill will remain the same.
The Standard Plan
What is the Standard Plan?
The Standard Plan is for Organizations with 11 or more users (remember that you’re billed for the total number of users in your Organization, regardless of how many Workspaces they are members of).
Under the Standard Plan, Organizations are charged $10 per user, per month (billed monthly), or $8.50 per user, per month (billed annually).
What happens when my Organization moves from the Small Plan to the Standard Plan? Are the first 10 users still only $10?
No, once your Organization’s user counts goes from 10 to 11, you are automatically switched to the Standard Plan, which is a metered billing plan.
For example, this means that if you have 11 users in your Organization, you would pay 11 x $10.00 for a total of $110 (on the monthly plan), or 11 x $8.50 x 12 for a total of $1,122 (on the yearly plan).
What can I expect each billing cycle if I’m on the monthly Standard Plan?
For this plan we use metered billing, which means we charge you per user during your monthly billing cycle.
On the monthly plan, we bill you on the day your Clubhouse Trial ends for the following month, based on the number of users you have in your Organization on that day. So if you have 11 total users in your Organization on the day your Trial ends, you’ll pay 11 x $10.00, for a total of $110 for the upcoming month.
On day one of your next monthly billing cycle, you’ll pay for the next month based on the number of users you have in your Organization on that day, plus or minus any difference caused by you adding or removing users in the previous month. We’ll send you an invoice showing these changes (any additional charges or applicable credit from the previous month), so you can see how the change in user count affected your monthly bill.
What can I expect each billing cycle if I’m on the yearly Standard Plan?
For this plan we use metered billing, which means we charge you per user, per month during your yearly billing cycle.
On the yearly plan, we also bill you for the total number of users you have in your Organization on the day your Clubhouse Trial ends, but you’re charged one time for the entire 12 month period at a discounted rate. For instance, if you have 11 users in your Organization on the day your Trial ends, you’ll pay 11 x $8.50 x 12, for a total of $1,122 for the entire upcoming year.
What happens if I add a new user mid-month or mid-year on the Standard Plan?
For both of the Standard subscriptions, you’re prepaying for a certain number of team members to use Clubhouse for the upcoming billing cycle. So if you add an user, you will be charged a prorated amount for that user according to the amount of time left in your billing cycle, whether it’s monthly or yearly.
We know that metered billing can sometimes be confusing, so if you have any questions about your invoice, please email us at firstname.lastname@example.org! We strive to make payments and billing at Clubhouse as transparent as possible, and our Support team is a group of empathetic humans who are happy to help you.
The Enterprise Plan
What is the Enterprise Plan?
The Enterprise plan offers larger teams an enhanced Clubhouse experience, providing volume discounts, additional security options, and long-term, individualized support. For more information about the Clubhouse Enterprise plan, click here.
How do I sign up for the Enterprise Plan?
If you’re interested in the Clubhouse Enterprise plan, fill out our informational form here and someone from our Customer Success team will reach out to you.
Billing and Refunds
Are users counted per Organization or per Workspace for billing?
In Clubhouse, we count users at the Organization level. This means that you are billed for the total number of users in your Organization, regardless of how many Workspaces they are members of. If you have more than one Organization, you are billed for the total number of users in each Organization.
Where can I find the total number of billable users in my Organization?
You can find the total number of billable users in your Organization in the Manage Organizations Dashboard.
Are Observers counted as billable users?
Nope! Observers are considered free users on both the Small and Standard Plans.
Some of our teammates aren’t using Clubhouse, do we still have to pay for them?
Yes, you will be billed for teammates who are enrolled in your Organization as active (or enabled) users or that have unused invitations, since we bill your Organization according to the total number of users it has in it.
You can manage user roles and invites in Settings > Workspace > User Directory or in the Manage Organizations and Workspaces Dashboard. We recommend that you periodically review your User Directory and either disable inactive users or convert them to Observers (in other words, neither disabled users or Observers are counted as billable users, so you won't be charged for them). You can delete unused invites there as well.
Are we billed for user invitations?
Yes, Clubhouse creates the “seat” for a teammate to fill when the invitation is sent, so we count an invitation as a billable user. We recommend that you regularly review your User Directory or Manage Organizations and Workspaces Dashboard for unused invitations and delete any outstanding ones so that you can avoid being charged for teammates who aren’t using Clubhouse.
Can we get a refund for charges we received for inactive users and unused invitations?
No, we don’t offer refunds for charges arising from inactive users and unused invitations.
We want to cancel our subscription. Can we get a refund?
We don’t offer refunds for cancelled subscriptions. If you choose to cancel, we’ll give you a prorated credit based on the amount of time remaining on your billing cycle, and you are welcome to use that credit towards reactivating your Clubhouse account in the future.
We don’t remember what day we signed up for our plan, where can we check?
Information about your Organization's sign up date and billing cycle are always available in Settings > Workspaces > Billing.
Where can I get a copy of a past invoice or receipt?
From our Support team! We’re working on a way for owners to access their past invoices and receipts in Clubhouse, but in the meantime we’re happy to send you PDF copies of these records. All we need is a written request from an Organization’s owner or designated billing contact.
Where can I check or update our Organization’s billing contact?
Your Organization’s default billing contact is it’s owner, but as an owner you can designate a specific billing email address in Settings > Workspace > Billing, in the Email tab.
How do I update my credit card?
If you’re an Organization owner, you can view or change the payment information in your account at any time by going to Settings > Workspace > Billing and clicking on the Card tab.