A Workflow is the process through which Stories move, from creation to completion. Workflows are set by you, and can be customized to be as simple or as complicated as you want. As long as there is a Workflow state in each state type, we can accurately measure cycle time for you.
At creation, your Workspace comes with 6 default workflow states that fall into the 3 Workflow State types (Unstarted, Started, and Done). You can keep these default workflow states as is, edit them, or delete them and add your own -- it’s up to you.