Disabling your Organization will suspend any invoicing for your Clubhouse account, so you won't be charged unless you choose to re-enable it. When you disable your Organization, we keep everything as you left it.
To cancel or pause your Clubhouse subscription:
Disabling your Organization only suspends your Clubhouse account, it does not remove your payment information. Contact our Support team if you'd like to remove payment information from your account.
To re-enable your Clubhouse subscription:
If your Organization was disabled due to a billing issue (or if you previously requested that your payment information be removed), you may need to update your payment information before you can re-enable it.
To update your payment information:
- Log into your Clubhouse account and go to the Manage Organization and Workspaces Dashboard (click on your company's logo in the upper left corner, then click on View All Workspaces). Once there, click on Manage Organization and Workspaces.
- Click on the Manage Billing button in the upper right corner (next to the Enable/Disable Organization button).
- Go to the Card tab in the Billing menu, and update your payment information. When you're done, click on the Update Card and Re-Enable button.
Once your Organization has been re-enabled, you'll be invoiced according to the subscription you've selected in the Billing menu, and receive a copy of the invoice by email.
You'll also be able to go back into your Workspaces and resume your work, as we keep your Clubhouse exactly as you left it.
We don’t remember what day we signed up for our plan, where can we check?
Information about your Organization's sign up date and billing cycle are always available in Settings > Workspaces > Billing.
Where can I get a copy of a past invoice or receipt?
From our Support team! We’re working on a way for owners to access their past invoices and receipts in Clubhouse, but in the meantime we’re happy to send you PDF copies of these records. All we need is a written request from an Organization’s owner or designated billing contact.
Where can I check or update our Organization’s billing contact?
Your Organization’s default billing contact is its owner(s), but as an owner you can designate a specific billing email address in Settings > Workspace > Billing, in the Email tab.
How do I update my credit card?
If you’re an Organization owner, you can view or change the payment information in your account at any time by going to Settings > Workspace > Billing and clicking on the Card tab.